We can only update your shipping address before shipment.
To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers. Once your package shipped, we will not be able to change the shipping address. And we are unable to cancel an order after shipment. Please keep an eye on your order status by checking “My Orders” to make sure you can receive your order.
When you place an order with OPP we will have to process the order first. Processing usually takes 1-2 business days for your order. We will send you an email if the processing for your order takes longer than expected. Shipping time will depend on which country you reside in.
Here at OPP, we take pride and strive to make sure all packages are delivered in a timely manner. You should receive your order within 3-7 business days depending on what country you reside in from the date your order was placed. You can also track your order by the shipped notice email.
OPP has multiple warehouses all over the world. We have warehouses in California, New Jersey, Dubai and Belgium. Your items will be shipped by system auto detect and stock that you ordered.
Please contact the shipping company and remember to provide your tracking number to find out more information. If you still can not find your package, please contact us as soon as possible by submitting a ticket. We will be more than happy to resolve this issue.
Sometimes it takes the information some time to update. If your shipment is from our international warehouses, it is in transit or clearing customs and the information will not be updated until it reaches next shipping station (may need 1-7 days). Sometimes the shipping company has not updated the package information.
When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days (1-7 days) to see any activity once it has shipped out from our end.
OPP accepts Visa, MasterCard, American Express, Diners Club, Maestro, Apple Pay, and PayPal. If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method. If the above instructions fail please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.
We accept the following currencies: US Dollar, Euro, Pound Sterling, Norwegian Krone, Australian Dollar, Switzerland Francs, Canadian Dollar, Swedish Krona, Brazil Reais, Polish Zloty, Russian Ruble, Mexican Peso, Danish Krona, Argentine Peso, Saudi Arabian Riyal, Japanese Yen, Hongkong Dollar, Singapore Dollar. If it’s not your currency when you checkout, don’t worry, our system and your bank will be auto exchange your currency.
Detailed personal information may be required to authorize your order. If you have been asked to authorize your order it has been randomly selected and placed on hold by our fraud prevention team for further verification. It is our responsibility to protect our shoppers from any unwanted billings. If the order has not been authorized after one week, we are forced to believe it is fraudulent and the order will be subject to cancellation without further notice.
We do not currently provide cash on delivery. We will notify customers in time if we provide cash on delivery. Please subscribe to us at the bottom of the website to get the latest news.